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HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
– Live Chat
– Auto Messages
– Email Marketing
– Help Desk
– Knowledge Base
– Popups
– Mobile apps
– Chat Bot (coming soon)
Try HelpCrunch for free for 14 days.
Customer Reviews
Adina M.
Advanced user of HelpCrunchWe integrated HelpCrunch into our customer success workflow to replace two separate products, Zendesk and Intercom. So far it has successfully covered both functions at a more affordable price and provided some extra features as well.
We like the easy-to-use interface, the features that allow us to efficiently handle all customer interaction (chat & email) as well as proactive chats and emails for our onboarding process.
A great plus is that their support is great, having extensive documentation and a very responsive and knowledgeable team. There were some small issues that were promptly fixed and we know we can rely on HelpCrunch to deliver a good product that helps us manage our customer communication more efficiently.
There are some shortcomings, such as delay in sending auto messages, or the not so fast load time for contacts, however, as with several other small bugs that were promptly fixed by the HelpCrunch team, we are confident these will also be remedied in the future.
There were also several features that we felt were missing when we first subscribed, such as custom inboxes and filters, but we found our they were already on the roadmap and were shortly implemented.
We have managed to integrate all the communication in one place. Connecting and engaging customers has been a lot easier since we switched to HelpCrunch not to mention more affordable.
We are using live chat, helpdesk, popups and auto messaging and we're excited about the new features they plan to implement in the future, such as chatbot.
