Great product, great team, great support, great service
What do you like best?
I started building my own scripts to retrieve Zendesk tickets when I realized there was a company providing such a service.
Results : This team is simply one of the best teams I've ever had to deal with :
1- Avoid to waste time on the Zendesk API for a one shot recovery
2- Get a great customized support from a smart team
3- Really affordable prices even for customizations
Everything was managed smoothly by the team and every team member was a charm to speak/chat with !
What do you dislike?
Sorry, this section is not applicable to this company. The only thing that could prevent someone to click on the "next" button is that everything seems so easy that it may seem suspicious at a first glance.
Important point : when migrating from Zendesk, it requires an admin privilege so you probably will have to ask for an NDA. They provide models if you don't have one but, again, everything is really smooth.
What problems are you solving with the product? What benefits have you realized?
Using Help Desk Migration Services simply avoided us to wasting time on migration issues. We could retrieve more than 20 000 tickets in a snap, including workflow status, contacts and tickets history.