Halo Service Desk

What do you like best?

The Halo Service Desk offering is both simple and effective, which is very rare for Service Desk software. As a new company, we looked for software that would meet our needs and reflect our growth in its capability; Halo Service Desk does this.

It's simple and easy to use for agents and complements our offering to our customers.

The configuration is critical and enables us to adjust and customize to suit demands placed on a new company.

What do you dislike?

There a lot of features that Halo Service Desk covers and the guys at Halo are constantly making enhancements and improvements but the documentation is sometimes unclear or unavailable straight away which can be frustrating

What problems are you solving with the product? What benefits have you realized?

The ability to log tickets and respond promptly to customers and then build upon that into a change process and finally a development cycle. The Halo Service Desk allows us to do this and offer a joined-up service to our customers.

Customer Success is a critical component of what we offer, and the software allows us to anticipate challenges and questions, which then boost 'happiness' and retention.