Terrible Customer Service
What do you like best?
Maybe it did what it's supposed to be but kinda clunky, basic and caged.
What do you dislike?
BAD UI/UX, people won't find easily the log in button. counter-intuitive, terrible customer service, data from surveys were so RAW and unorganized. They didn't consider customer feedbacks. we used them for two years in an event but they didn't literally changed.They put down early our event immediately it finishes, which is a major let down unlike other providers we can still update after the event as we are doing after event surveys/feedbacks. I remember calling with their representative and she was from australia. she was literally making a lot of clicking sounds and seems to be chewing a gum. Not professional. and this is really a BIG LET DOWN: before the event, they switched dedicated customer rep to assist us. kind of unethical for us, doing this before the event. they're difficult to reach out to also. Nothing's personal. This is just how they dealt and how we experienced with them.
Recommendations to others considering the product:
NO. maybe for small events but this ain't going anywhere with their prices. their prices can get a good provider. their price are same as crowdcompass.
What problems are you solving with the product? What benefits have you realized?
They don't offer onsite features, they're not as extensive as other competitors. Other suppliers can give more.