Solid Subscription and Usage/Rating Platform
What do you like best?
Flexibility in packaging subscription models with usage based models.
Reliability of bill runs,
Ability to handle high volume usage.
Great access to senior leadership.
Extensive dunning capabilities.
Stored value service functionality.
Multiple billing recurrence options and charge options (recurring, one-time).
What do you dislike?
Limitations in discounting options.
Lack of flexibility in invoice and account hierarchy setup.
No role based access control.
Cumbersome to configure - difficulty in maintaining test and staging systems in line with production.
Difficulty getting roadmap timelines and long-lead time for new feature requests.
Standard reporting is very limited.
Lack of self-service tooling for invoice template management.
Payment processor functionality is lacking for global payment methods.
Recommendations to others considering the product:
Have a clear understanding of your in-house business and back-office processes first before undergoing an implementation. The success of the implementation hinges on clear requirements, solution design and a shared understanding on all sides.
What problems are you solving with the product? What benefits have you realized?
We were able to onboard new revenue lines onto our Gotransverse solution to help consolidate across our organization. Where we have found significant gaps or delays - we are now focusing on developing these functionalities internally or with other partners. We find Gotransverse reliable in monthly invoicing and processing of orders, but many of our solutions have misused existing Gotransverse functionality which we now carry as technical debt.
