Convenience and Security are NOT Mutually Exclusive!
What do you like best?
Computers now lock on their own, and no password needs to be memorized. Providers can move seamlessly between computers or into and out of exam rooms with ease, thanks to the proximity tokens. A built-in password manager makes our users' lives much easier.
What do you dislike?
I wished at one point that there was a password manager, but they've since implemented this as part of their solution. I am dropping LastPass now as a result and saving our department some money.
What problems are you solving with the product? What benefits have you realized?
It isn't easy to gain buy-in on multifactor authentication when users are already stretched thin, especially medical professionals seeing as many as 100 encounters a day. Gatekeeper's proximity authentication combined with a PIN was a huge success in our environment because of the smoothness of the logon experience. The sensitivity is very customizable at scale from the admin panel.