Froged

What do you like best?

It is very easy to use and integrate. The support they offer is good and they are usually open to changes and suggestions. When there has been a problem they have solved it quickly, even on weekends.

Something that I like is that they continuously make improvements and new features. Not only that, I have asked for help several times and they have recommended use cases for me to implant in our saas

What do you dislike?

Some integrations are missing. From what they say is in development

Recommendations to others considering the product:

We think Froged is a good choice for small and medium Saas/platforms who want to get good results with a low cost

What problems are you solving with the product? What benefits have you realized?

I use it for these problems:

- Froged works well when you want support your users. They have a great chat (with a great UI). Also, they provide a knowledge base for my customers

- Our software is complex (an accounting saas). My clients' questions are always the same. So we need a tool to be proactive and send a response to the client before the problem arises

- We continually make changes (sometimes even changes in legislation) and we need to keep our users up to date. With Froged we send email campaigns and messages in app (notifications)

- Sometimes trial and paid users get cold (honestly, it's normal. Accounting software is boring). I needed an automated way to detect when a user is asleep and make him follow up

- Our potential clients often have many doubts about whether our software fits with your business. The chat on the landing is good for us. We send automessages (notifications) to arouse your interest and try to start a conversation.

Despite the cost of having agents, we have realized that it is profitable since the paying customers usually want a personal treatment