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Fortifi is the all-in-one business software for sales, marketing, customer support and billing teams. Helping you to acquire new customers, nurture existing ones and make getting paid a breeze, Fortifi has all the tools you need to run your business, from one intelligent and user friendly platform.
Customer Reviews
Josh B.
Advanced user of FortifiBefore we were using Fortifi, we were trying to track support emails and issues raised with Excel sheets and internal communication methods, which became unmanageable and ineffective. Having tickets automatically created in Fortifi when somebody contacts our support email address now means that everything is easily recorded and tracked, with none of our clients ever accidentally not being replied to.
The use of ‘canned responses' for typical resolutions and checks that we can provide our clients also means that our support staff can contact and resolve our client's issues much more efficiently. By using Fortifi, we have been able to further enhance our support service and maintain excellent feedback from our clients.
The Knowledge Base has become a stand out feature of our business and is loved by our growing amount of users around the globe. We are able to easily create sections and articles with a mix of text, image and video content that has enhanced our user's learning journey and increased the speed at which they are able to fully utilise everything our products have to offer. As our products regularly evolve, being able to update our existing content and add more has meant that our Knowledge Base has increased in size. The search tool in the Knowledge Base really comes into power by quickly taking our users to the content they need, but importantly, guiding them to the related content that they didn't realise they needed until the Knowledge Base told them!
There are a huge amount of features available, but I don't use them all currently and i'm sure I could benefit from using more.
Spend time working with the team on integrations and best use of Fortifi, as you will get a lot more out of it.
Our support processes have been majorly enhanced through using Fortifi. Our customer satisfaction reports have improved and we are better able to track any issues that we need to resolve in our solutions.
