Footprints Service Desk

Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT’s reputation with your business users.

Footprints Service Desk

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User in Higher Education

Advanced user of Footprints Service Desk

★★★★★

Footprints is a pretty good service desk

What do you like best?

What I like best about Footprints Service Desk is that it is highly configurable. You can create all kinds of categories and group teams. I like that you can reply to an email that has been generated by the system rather than having to open up the web application.

What do you dislike?

The thing that I dislike about Footprints is that the interface is just too busy. There are too many boxes and buttons everywhere. Most of them are never used. Too many boxes, I supposed that this can be modified by it is not clear how to do this from the user level.

What problems are you solving with the product? What benefits have you realized?

We use it as a ticketing system to manage user issues and also change management.

Review source: G2.com