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Flowspace provides On-demand Warehousing & Order Fulfillment for businesses of all sizes. We handle the storage, transportation, and fulfillment of your inventory on a month-to-month basis without space minimums. Customers have access to a nationwide network of warehouses through a single easy-to-use platform.
Customer Reviews
Administrator in Consumer Goods
Advanced user of FlowspaceAt first, I liked the flexibility. I work for a small company and we needed partners who were willing to take overflow storage. They have a nice network of warehouse to choose from.
Everything else. Where do I even begin?
-You have a sales/tech company trying to interface with a warehouse. They simply don't understand the processes in place in a warehouse that make it efficient. Most Flowspace employees have never stepped foot in a warehouse and have zero expertise in what's necessary to run a warehouse. Each warehouse has its own strengths, weaknesses, processes and when you put people between brands and these warehouses, it makes things very difficult. Now build a database of over 100 warehouses, all with their own strengths, weaknesses and processes - it's a recipe for disaster.
-Communication is AWFUL!!! I can't stress this enough. We had simple issues that were left open for MONTHS. Inventory issues, shipping issues, any issue you can think of, happened and the Flowspace team would often go completely dark for weeks at a time.
-High turnover for account managers - in 2 years, I worked with 8 different account managers, none of which onboarded their successor. Every single new person needed to be trained on our product, our shipping methods, everything in detail. There was zero history given to new hires.
-The Flowspace team will embarrass you with your in-house leadership. I worked diligently with the Flowspace team to resolve issues. They would make promises that this issue or that project would be completed on a certain timeline. It simple never happened. I had to chase them constantly for stuff they offered. Whether it was a correction on an invoice, a cycle count, a question for the warehouse - NOTHING hit the timeline they would give. So often I was like having to explain why I said something would be done and that I was then chasing Flowspace to complete the task.
Let me also just say, these issues were not COVID-related. I am happy to give grace to the warehouses that were struggling to make things work. To be fair, the majority of issues land with the Flowspace team and not with their warehouse partners. I feel sympathy for the warehouse teams that are made to look bad by the lack of understanding and communication from the FS team. Every time I have worked directly with the warehouse contacts, it's been timely and executed perfectly.
All benefits have been completely eclipsed by the issues.
-Missing inventory at the warehouse
-System issues between our Shopify site and the Flowspace software
-Billing issues - credits are never applied to invoices
-Shipping rate cards are impossible to get
-Service Level Agreements are not included in the FS contract
-Pricing change stipulations are not included in the contract, last pricing change was a 6% increase with 2 days notice.
-Special projects are near impossible to coordinate
-Communication with the FS team is lackluster at best
