FileWave Unified Endpoint Management Software

What do you like best?

Being able to use PowerShell and other script commands to gather more data and deploy more software than we have previously been able to.

Creating Smart Groups to help in managing devices and what deployment of filesets they should get.

Being able to create custom fields to query devices for specific information needed.

Being able to create queries based on any of the data that is collected from the devices.

Being able to track devices on and off network.

What do you dislike?

When more than one person is working in the admin portal at the same time, if someone needs to do a model update it affects everyone that is logged in to where no interactivity with the system is possible until the model update is completed.

Currently have issues with using Remote Access in the system successfully/consistently.

Running into difficulties with needing to image a client that already exist in FileWave and the client does not have an onboard NIC since changing the MAC of the existing client in FileWave can sometimes cause issues with the database info.

When imaging a device that was already in FileWave there is a chance that FileWave will see it as a duplicate device and currently you have to allow enrollment of those devices one at a time which is very time consuming when there are thousands of devices waiting to be enrolled.

No option to create a USB flash drive boot option to do imaging, only PXE.

No ability to remotely tell a computer to start an imaging process. Can only do manually using PXE.

Not being able to add drivers to FileWave imaging process to identify hard drive or NIC at times for some model of devices, so the PXE imaging process fails. This is where a USB boot option would be helpful.

Recommendations to others considering the product:

FileWave has allowed us to do more things than we were able to with previous products. It was especially helpful when our students were immediately changed to remote learning during the COVID-19 pandemic in Spring 2020. Without FileWave, we would have been working a lot harder to find solutions to issues we encountered in being able to get needed software and rights to computers that were not on our network in such a short amount of time. With FileWave we entered the changes we needed to make and deployed it out and was able to identify a high success rate on installation of the deployment. We still find a lot of other benefits from using FileWave than just remote deployment. We are able to gather more accurate reports of what is in use on our devices, manage our licenses for our software deployments, and the ability to place devices into different groups to control which device gets what software and rights has been a game changer.

What problems are you solving with the product? What benefits have you realized?

Being able to deploy software and changes to computers that are off of our network during this time when our students are participating in remote learning has been a game changer for us.

When deploying software, if the computer is rebooted or powered off, FileWave picks back up where it left off and results in a lot less failures.