Eyefinity OfficeMate

What do you like best?

I love how easy it is to use, we can literally do everything in it! It makes it easy to schedule appointments, print receipts, put orders in, and even bill insurance. VSP is integrated into it so billing that is a breeze!!! Also, we use Weave and that is integrated into Officemate as well. The reports that Officemate offers are great for recalls and other business related reports that you might need.

What do you dislike?

They make it difficult to do some transactions and do VSP insurance at times. Sometimes when you go to bill a VSP claim (especially for materials), the claim does not go through the first time which means you have to go through the hassle and extra time to get a new authorization to bill it yet again. It seems that this is an Officemate glitch as we have called about this issue before and it is something on their end. They document it though and seem to continue to improve their software.

Recommendations to others considering the product:

It will save you so much time and money by using this software. It makes the transition into Electronic Medical Records so easy and all the information that you need is right there at your fingertips. You have to make sure though that you are using the software to its full potential otherwise you will think you have wasted your money. Officemate offers a lot and if you don't use everything, then you are seriously missing out on such a great product!!!

What problems are you solving with the product? What benefits have you realized?

It solves having to keep everything on paper. It saves us time with the Scheduler as far as booking appointments and allows us to easily process glasses and contact lens orders.