The Event Standard That Fails on So Many Accounts
What do you like best?
It's free
It's used by many
It has quite a few features for being free, but it comes with a hidden cost.
What do you dislike?
Eventbrite does not allow for customization of the emails that go out. In other words, you can only disable some emails, but not others. So if your event is hosted elsewhere it still sends your attendees a confusing email that has little relevant information. That email has a primary call to action that directs your event attendees to download the Eventbrite app.
On registration Eventbrite automatically checks the boxes for attendees to be notified of other events on their platform as well as news that Eventbrite wants to share. Essentially, they market directly to your attendees - unless they uncheck the pre-selected boxes.
There is no way of removing the Eventbrite branding on registration. This is OK for a free platform, but at least offer a paid version that allows for that.
They default to making users enter their email address THREE times during a short registration process. And they must enter their name twice as well.
Their analytic tracking is subpar compared to other platforms, but hey it's free... so this is not as big of a deal.
Last but not least... Eventbrite embed broke our wordpress site. The javascript code messed with our custom thank you page and leaves attendees with an ugly pop up "Leave site? Changes you made may not be saved". This prevents successful tracking in Google Analytics (because eventbrite tracking is sub par). And it prevents attendees from reaching the thank you page with further "after registration" content.
Overall, if you want more out of your event registration there are much better options out there. Don't think that because Eventbrite is used by so many events that this is actually a reflection of it being the best.
The reason it's used so often and has become such a standard in the industry is because they are market their platform to your attendees during your registration process. They capture their info (if they don't uncheck that box) and they continue to market their platform to them even after your event.
It's time for a more ethical event registration company to take the lead in this industry.
What problems are you solving with the product? What benefits have you realized?
I thought this software would solve our problems, but it actually caused us hours of debugging & issues. So no benefits thus far.
