esa Product Manager

What do you like best?

Nothing--no redeeming qualities. Nothing to reccommend

What do you dislike?

Rude Customer Service--Even name calling! Called me "ungrateful" , "Shame on you" here is email chain--only edit is my info redacted:

"We gave you tools, videos, instructions, emails, examples and support for issues, none of which you choose to use. YOUR DATA AND YOUR LISTINGS are the issue.

Not one word of thanks, not one. How ungrateful you are. Shame on you.

Good bye."

---------------------------------

From: xxxxxx

Sent: Wednesday, June 03, 2020 7:38 PM

To: [email protected]

Subject: RE: esa Welcome email for Etsy

I do not know if this is suppose to be sarcasm--but for the record--nearly all the imported listings only had the ebay item specifics included as the whole entire etsy description--whereas the body of the ebay description was not imported, namely, all the important stuff--so have to do all this manually/individually. The listings ARE compatible with etsy and are active.

So does your sign-off "CANCELLED" in caps mean that service is cancelled?

Wow--I find your reply to be RUDE and unwarranted--Your customer service is terrible--surely, some form of "thank you for giving us a try...your service will be cancelled after the current billing period" and actually closing with your name--real or otherwise. You truly do not inspire much confidence. Frankly, I am dumbfounded by your reply--quite odd, really.

Regards

--------------------------------------------

On Wed, 3 Jun 2020 19:23:09 -0400, <[email protected]> wrote:

I'm sure these “problems” had nothing to do with your listings not being compatible with ETSY and everything with our service,

Rigtht?

CANCELLED.

-------------------------------------------------

From: xxxxxxxx

Sent: Wednesday, June 03, 2020 6:36 PM

To: [email protected]

Subject: Re: esa Welcome email for Etsy

Hello

Please cancel my service after this current paid month is done--do not charge for further service.

I used it and still had to do too much revising to ALL the imported listings so is not really saving me any time.

Please reply to confirm cancellation.

Thanks

xxxxx

What problems are you solving with the product? What benefits have you realized?

Wanted to import ebay listings into etsy.