EMMAX

What do you like best?

EMMAX has many features that assist in managing billing exceptions. This product has aided our large midwestern utility in reducing exceptions by over 80% over the past 5 years. The developers are always open to feedback and together we have been able to optimize the software for our business. We are always excited for the next version, as the enhanced functionality is usually just what we are looking for!

What do you dislike?

The only downside is the developers are always upgrading the product, which is only an issue because we can't seem to keep up!

Recommendations to others considering the product:

If you are struggling with billing exception management this is the tool for you!

What problems are you solving with the product? What benefits have you realized?

As mentioned previously, our utility has reduced billing exceptions by 80%+. This helps to create a better customer experience and reduces the human struggle for our agents.