eIMMIGRATION

What do you like best?

I'd say the best thing about eImmigration is their customer service team. Janice always answers my emails within a few hours, if not instantly. They are easy to get a hold of on the phone too! Besides the fast customer service, Janice has sent me a ton of resources to learn to use the software. They do provide training when you come on board, but I like the ease of obtaining all resources/updates/articles because I share them with others at the office. That information is so well-organized that it is easier for us when training others. The software itself has been functional and easy to use for us. There are many reports on there that we are beginning to use which is new for us (we are used to tracking to-do's with excel and task apps). The price is not bad. Of course, managing a law firm using free resources is great but having multiple apps can get hectic so we think it's worth paying for a platform that keeps everything central and organized. Besides, with most of our office working from home during COVID, it is nice for staff to access everything they need from their browser (we have unlimited storage in their cloud). One feature I really like is the ability to connect to Quickbooks or Paypal so I don't have to use outside billing anymore. The other would be the process steps. When I am adding a case, like an adjustment of status, for example, it helps to have a predetermined list of process steps (you can customize), that way I make sure no one on the team forgets something important. Another helpful feature is the client portal; clients have stated it is simple to use and fill out the information and saves me so much time when creating forms. Oh and one feature I have yet to try but am excited to try is eFiling I-130s and N-400s using the software. I rate 10/10 and am very happy with this company!

What do you dislike?

I think the software is really great already but if I have to offer suggestions, I'd say the user-interface could be a little more appealing, color-wise, but that's not a big deal. The software keeps track of the process steps, billing, reminders, client forms, and documents at a pretty good price (compared to other platforms I've used) with five-star customer service and that's what I need.

Recommendations to others considering the product:

Take a look at the demo. It will help you make a decision.

What problems are you solving with the product? What benefits have you realized?

Keeping track of deadlines, prioritizing tasks betters, effective communication with team members, and delegating work more effectively.