EasyVista Service Manager

What do you like best?

The people! Working with the sales and professional services teams is what we like the best.

What do you dislike?

At times, the response is less than immediate, which can be a challenge. But this is just occasional.

Recommendations to others considering the product:

We recommend to our clients all the time. It is one package that fulfills an entire organizations' worth of needs. it is not just a service desk tool, it is robust and can streamline a lot of work in one package. We love that it has not gone to a modular subscription like so many other products. When the client buys EasyVista, they get it all1

What problems are you solving with the product? What benefits have you realized?

We have resolved client challenges of having systems that don't work for them or grow with them. We use the system internally for our clients so we can familiarize ourselves in order to support the clients better.