Very, very, very bad experience. Dishonest and disorganised, massive waste of time and money
What do you like best?
The platform looks sleek at the beginning. Wait till you start actually using it and lose your customers because of their mistakes.
What do you dislike?
Where to start?
If it was only the lost parcels, poor logistics services and extremely late deliveries, I would have simply stopped using your service quietly without posting negative reviews, because I know nothing can be perfect and it is hard to start and grow a business.
But after I realised (by chance, while looking at my credit card statement for something unrelated) that you charged me hundreds of dollars in the past 8 months, and you subsequently refused to refund it despite black and white emails from your team saying that you would not charge me, I realised that it was not just INCOMPETENCE but also DISHONESTY.
Conclusion: I wish someone had warned me before I started working with Easyship for my business, and I hope that my warning will save at least a few e-commerce merchants all that wasted money and time.
Recommendations to others considering the product:
I wish someone had warned me before I started working with Easyship for my business, and I hope that my warning will save at least a few e-commerce merchants all that wasted money and time.
What problems are you solving with the product? What benefits have you realized?
I used Easyship (among other platforms) mostly to ship B2C orders for cross-border e-commerce.
Lost countless parcels, been systematically overcharged because of "weight discrepancies" (it became such a problem that I manually re-weighted and re-measured every single SKU, made sure all the info was right before shipping, but these dubious charges kept coming anyways), and worse still, got upgraded without my knowledge or consent to a premium account while I had been assured black on white (I have the emails to prove it) by their support team that it would not happen.
Funny enough, unlike virtually ALL SAAS COMPANIES, they did not bill me for these charges, no email, no notifications, not included in the monthly billing recaps, they did not appear anywhere except my credit card statement which I randomly looked at 8 month later when hundreds of dollars had already been taken by these people.
I gave them a fair chance at making it right, but 58 emails later they went from "It's not our fault at all, no refund" to "It's not our fault, but here's 50% of the amount in Easyship credit" to "Ok it's our fault but the best we can do is compensate you for the amount in Easyship credit" before finally having their head of customer service Ryan Beardsley reversing course and telling me that it was actually my fault.
Save your time, money and sanity and stay away from Easyship. Try Pirateship maybe?
