Great product, great company
What do you like best?
The Jorsek (easyDITA) team is very helpful, knowledgable, and responsive. Something I really appreciate is Jorsek really listens when I have a problem or a request. The product is straightforward and powerful. I especially like that it hides the messiness of DITA thereby allowing writers to avoid having to "know code". Leveraging the power of the DITA Open Toolkit (OTK) we have been able to highly customize our publications. As an OTK user I find easyDITA to be a snap to update my customizations. Though we use the OTK, it is nice knowing there are powerful out-of-the-box solutions are available too. At first I was wary of using a cloud-based product fearing down-time and lack of web connection. But after 5 years, I've never seen unplanned down-time or had access connections.
What do you dislike?
Most of my complaints are focused on DITA and not the easyDITA product. However, I would like to see the Review feature be more "for dummies" and not tied to a work-flow process.
What problems are you solving with the product? What benefits have you realized?
We produce enterprise-grade product documentation for our software products. There is a lot of redundant pieces of content and by using DITA we are able to write-once, and reuse many common pieces of content.
