Documoto

What do you like best?

I like the company's willingness to listen to our needs and make updates to their product. Their support team works closely with our IT department. When we have a problem, they help us troubleshoot and identify the root cause. When needed, they release updates to address our concerns.

What do you dislike?

At least for the solution we are using, it feels almost like the company is figuring it out as they go. Certain features that seem like common sense to us sounded as if they never occurred to them.

Recommendations to others considering the product:

My experience with the company is that they are very easy to work with, and they are flexible. If you have a need that the product does not meet, talk to them to see if they can incorporate your requirement in the future.

What problems are you solving with the product? What benefits have you realized?

We are building Illustrated Parts Breakdowns (IPBs) for intricate components of the devices we manufacture. With Documoto, we are able to interact with the illustrations and even add individual parts to a shopping cart.