Great tool -- even better customer service!
What do you like best?
Overall:
We were looking for a way to offer an online, engaging experience with our marketing materials. We did a lot of research comparing options and landed on DCatalog because of their portfolio, platform and pricing. We've been working with them for a few years now and I have nothing but great things to say. Our account manager/rep is AMAZING. He has gotten on the phone with me and our team countless times to walk through and explain anything we're unclear on. Plus, we added a new capability last year that required some algorithm work behind the scenes. Again, he was so incredibly patient and helpful with us as we asked questions and tested the logic. A really, really positive experience overall.
Pros:
- Simple and clean user-friendly dashboard
- Easy to use for the end consumer
- Lots of functionality to customize and create an immersive experience
- Incredible and responsive personal support
What do you dislike?
Cons:
I really don't have anything to say here. Any obstacle I came across, Costa stepped in and helped me right away. The product and platform is exactly what we were looking for.
What problems are you solving with the product? What benefits have you realized?
We needed a way to offer an engaging digital experience for customers to interact with our sales and marketing materials. The benefits include: huge cost savings (printed materials + cost of shipping vs. no-cost online), a better, more engaging customer experience, opportunities to connect with prospects faster.
