The award-winning Cyara CX Assurance Platform helps companies accelerate customer experience development, increase quality across all digital and voice channels, and assure customer journeys end-to-end. The Cyara Platform supports the entire software development lifecycle for customer experience, from design to functional and regression testing, user acceptance testing, load testing and production monitoring. We test from the customer’s perspective, ensuring that you identify issues that impact the customer’s experience from across the complex set of technology used to deliver that experience. www.cyara.com
CX Assurance Platform Benefits
Single Platform
Handle the full range of CX development and assurance needs from design to monitoring. Perform CX design, CX discovery, functional regression testing, performance testing, monitoring and troubleshooting. Work from a collaborative environment that captures designs and tests, enabling all team members to share and reuse scripts and data across functions.
Maximum Productivity
Maximize productivity with full automation. Automatically discover existing CX, automatically build and maintain test scripts, perform easy-to-use test script authoring, reuse test scripts across testing types, and reuse test data across test cases and campaigns. Cyara uses Robotic Process Automation (RPA) as bots to automatically generate thousands of customer interactions to simulate real-world customer contact.
Most Comprehensive
Support the broadest CX assurance needs by assuring complete omnichannel customer journeys, from self-service to agent-assisted service, and the agent desktop. Test the widest range of digital and voice channels including IVR, chat, SMS, email, and others.
Enables Agile & DevOps
Accelerate development and improve quality by enabling Agile and DevOps practices. Shift left by generating test cases from the design phase. Foster collaboration through visualization and enabling capabilities designed for different teams.
George S.
Advanced user of Cyara Platform
★★★★★
Flawless Onboarding process, exciting product with clear business case realisation.
What do you like best?
UX is very clean and easy to navigate. Makes training easier and achieving competence attainable for vast majority. The product delivers exactly what stated as part of the sales process and there were no nasty surprises where promises were made and not delivered. The platform feels like a really mature and stable product that is now at the point where its only minor tweaks/enhancements that are happening in the background. As someone with experience in dealing with Telco and other platforms that are still in their infancy this is really refreshing. The onboarding team we're great with both the PM and the trainer great from a personal and professional perspective.
What do you dislike?
Few tweaks to CX models would be useful - cant export the models if you have more than one module which is mildly frustrating. Also as its sometimes easier to do the test cases in test cases rather than CX models its sometimes much easier to go that way - if CX models could be made 10-15% quicker when building the model then would be much more powerful, what we found was that for our bigger more complex IVR's we used test cases to get the job done.
Recommendations to others considering the product:
Have a clear plan for what you expect to use the platform before going in - the onboarding team will then help you to realise as much of this vision as possible from day 1.
What problems are you solving with the product? What benefits have you realized?
Post-Upgrade testing of our Telco platform has been revolutionised to give full confidence to the business that the upgrades are not introducing production issues.
Load testing has shown us where there are some gaps/challenges that we're working on with our Teclo provider.
Pulse testing has meant we're in a situation where we can proactively rather than reactively respond to major issues with the IVR's
Review source: G2.com
