Cx MOMENTS

What do you like best?

I love the user interface and all of the options available to convey the reports I'm creating. The robust interface can be intimidating but the support I've received is bar none. My questions are answered within 24 hours, almost always.

What do you dislike?

Being that it is such a robust platform, analyzing endless amounts of data, it can be difficult to get started on your own. There are a lot of details to pay attention to in order to pull accurate and helpful reports. That said, it can be easy to quickly overcomplicate a simple search.

Recommendations to others considering the product:

Have a list ready of all current and recurring customer service issues. That way, when you start plugging things in, it will broaden your scope of the many different issues your customers can have based on one aspect of the business.

What problems are you solving with the product? What benefits have you realized?

CX Moments has helped my support team hone in on specific customer issues such as; subscription management, rewards redemption, and even website navigation. With the use of a few keywords, the search is kicked off, allowing you to plug in additional synonyms typically mentioned surrounding your topic keyword.