Great start to implementation
What do you like best?
They won our business based on the balance of features, functionality, and price. While the interface is important, our key decision driver was the ability to automate and streamline (and appropriately reward) activities as it relates to revenue generation - so references, testimonials, etc. Out of the options we looked at, Crowdvocate filled that need the best. We haven't officially launched but so far the implementation has been great. We are starting from scratch and the direction and examples provided have been extremely helpful as we build out our advocate program.
What do you dislike?
The back-end administration interface feels a little dated. The functionality is all there, it's just the look. This isn't important for what we need but is the one "dislike" I've experienced.
What problems are you solving with the product? What benefits have you realized?
The problem Crodvocate is solving is our ability to create a cohesive program where we can actively recruit advocates, structure our asks, and appropriately reward advocates. While we are not at a point to realize the final benefits (i.e. new advocates that are participating), we've already experienced an immediate benefit of having a 'cheat sheet' to build our program structure. Also, this program can live on a platform without the need for website development of our own.
