CrashPlan

What do you like best?

It is inexpensive compared to other backup services.

What do you dislike?

I've got about 120 devices backing up, and pay about $1100 / month for the service. Recently, I get a notice or two almost every day that one of the devices hasn't backed up. I have to remote into the system after contacting the customer, deauthorize the device, then reconnect it. Wasting about 20-30 minutes a day really interferes with business. I've sent numerous emails to support and they NEVER respond. This is a pretty critical issue when a backup doesn't work and you have to try to correct the problem DAILY.

What problems are you solving with the product? What benefits have you realized?

When it works, it does a great job. My complaint is the TOTAL LACK OF TECHNICAL SUPPORT!