Coinbase

What do you like best?

There is nothing to like regarding customer service

What do you dislike?

My latest letter to Paul Grewal, Chief Compliance Officer at Coinbase:

I am writing to Coinbase to confirm that I have received no response to five messages requesting help for my account. Specifically, I made a wire transfer to Coinbase on 1/8/20. Coinbase has never verified or confirmed receipt of funds.

This is my second letter to your office to resolve this issue. Despite Coinbase's receipt of wired funds, my portfolio still shows a $0 balance. Coinbase continues to send me emails asking to choose a method of payment despite having already received wired funds to my account. Where is my money?

From the time funds were transferred to Coinbase I have lost money on the trades/purchases I had intended to make upon Coinbase's receipt of funds to my account. Where is your response? This level of customer service from a licensed broker-dealer is disgraceful. I trust at least one of my messages will be responded to in short order.

Recommendations to others considering the product:

I would never recommend Coinbase to anyone based on it's non-existent customer service.

What problems are you solving with the product? What benefits have you realized?

I have received no benefits from Coinbase as I still cannot access my account or confirm my funds sent.