A perfect tool for Lost & Found
What do you like best?
Chargerback is a Cloud-based Lost & Found entry and tracking solution that makes the complete process fast, secure and most importantly - Easy for both the person who files a found item and the owner of the lost item. The interface is straight forward and easy to use and navigate, with many options to add a detailed description that allows the owner to filter out the item(s) and retrieve it fast. IT makes the Lost & Found duty done easily and with joy, saving a lot of time and trouble compared to other methods. It is the perfect and a must have tool for the hospitality industry.
What do you dislike?
The login process and the entry form has a specific step by step routine that, for new users, has to be explained by training and a couple of examples. It is not actually a downside or a con for the solution, it is just a part of the entire process that requires some additional time. This is a one-time thing and after the introduction training everyone can use it without any issues. Also, for some, being a cloud-based service might be a downside since there is no offline data library. But, Chargerback offers very good reports that make up for this.
What problems are you solving with the product? What benefits have you realized?
Working in the cruise industry and having guests' experience as a top priority, Chargerback ensures that even the lost items can be easily returned to their owners, thus making the guests feel cared for and have them return to cruising with the company, knowing that even the small things are of big importance to the guest services team. It's the small things that make a big impact.
