Whether you’re planning a green field deployment, managing mature CUCM installations, or ready to upgrade your existing Cisco CDR Reporting product, Variphy Call Analytics delivers real value and will be easy to trial and deploy.
Customer Reviews
Administrator in Higher Education
Advanced user of CDR Call Reporting for CiscoVariphy is VERY easy to use...once you have reports set up. I do not come from a very extensive Cisco background, especially with phones, but Variphy is pretty easy to pick up. Setting up reports? A little tricky; there are a LOT of ways to do it, alot of filtering that could be set up, but the vendor was very thorough and actually set up some basic ones for us and recommended to copy and build reports from the ones he made for us.
As I mentioned previously, there are just SO many options for filtering, grouping, etc. I do wish it was very simple and to the point, but CDR dumps do have a lot of information and it has come in handy to have that extra filtering for certain reports.
NO MORE TAKING HOURS FOR A SINGLE REPORT. I had to run a report on a phone for a log that was 2 weeks and it took me 2.5 hours to go through all the dumps and make the data "pretty" for the end user. NO MORE WITH VARIPHY. We also have set up 911 calls so we know who's been our biggest offender! Data doesn't lie.
