Catchpoints help you deliver amazing digital experiences to strengthen your brand and grow your business.

Languages supported: German, English, Japanese

9.2/10 (Expert Score) ★★★★★
Product is rated as #34 in category Application Performance Monitoring (APM) Software
Ease of use
8.1
Support
9.8
Ease of Setup
0.0

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Catchpoint is revolutionizing digital experience monitoring to help companies deliver amazing customer experiences. Our platform provides complete visibility into your users’ experiences from anywhere – and real-time intelligence into your applications and services to detect, identify, escalate, fix, and validate issues faster.

Using Catchpoint’s advanced synthetic monitoring, users monitor everything from development to production that affects any digital experience. Monitor and Measure Websites, CDNs, DNS, APIs, users’ workstations, and many more in real time for the most extensive insights into your systems.

Test from across geographies and networks to gain an external view of the delivery of your digital experience. With a globally-distributed monitoring infrastructure, use broadband and backbone networks, consumers ISPs, and mobile networks to understand true performance as experienced by end users.

Catchpoint’s RUM allows users to gain a more accurate business-to-performance correlation. Integrated RUM and synthetic monitoring help to continuously improve service delivery. With this monitoring, users can stay ahead of performance issues and manage their customer experience proactively with smarter alerts and near-real-time data.

Use Enterprise Nodes to receive a clear view of performance free of internet noise to verify or rule out issues with internal systems. Monitor performance and availability of intranet and SaaS applications used by employees, improve application and website quality by discovering issues through continuous testing.

Catchpoint Employee Experience Monitoring provides true end-to-end visibility of digital employee experiences starting with the SaaS applications they use every day. Get RUM data about third-party applications, detailed alerts for poor local network or internet performance, and detailed measurements about device resources to speed up root cause analysis, reduce overall MTTR, and optimize employees’ every day working life.

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Customer Reviews

Catchpoint Reviews

Dan L.

Advanced user of Catchpoint
★★★★★
Exceptional product and service - treat our relation as both partnership and customer

What do you like best?

Tools make it very easy to fully understand where there are availability and performance issues with customer-facing web applications. And their product provides the ability to dive deeply into the details of the symptoms that help to pinpoint the root cause of problems and opportunities.

What do you dislike?

The pay-by-point system that is used to purchase their product can make it challenging to project the cost and track usage of points, though I am not aware of any alternative to this model. It is just something to be aware of.

Recommendations to others considering the product:

Start with a free trial and ensure you kick the tires hard. Understand the points system before purchasing and make sure someone at your company governs the use of the product and tracks point usage.

What problems are you solving with the product? What benefits have you realized?

The infrastructure used to deliver web applications (websites) to millions of prospects and customers to any device is built on a complex network and software architecture. Many different tools are in place to monitor availability and measure performances within specific systems, layers and components, but we lacked a holistic view from the perspective of the end user. Catchpoint fills that gap and then some. We periodically evaluate alternative tools, but Catchpoint continues to be the most effective and best value since it was first used in 2014.

Review source: G2.com

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