C-Desk

What do you like best?

Its very good for IT help desk analysts. Even users can raise any request at ease and even the IT helpdesk associates can manage this tool effectively. Good for SLA management. Good options to set the ticket priority.

What do you dislike?

Nothing much. Its very good software tool to be used

Recommendations to others considering the product:

If any company which has a team of more than two people working on the IT help desk tickets, please use this C- Desk application as it needs everything your team wants. You can use this to manage your daily tickets, you can manage SLA, set the priority of tickets, route them to proper queue, manage service management requests, you can set follow ups and call back timings. Over all my experiences using this simple software was great. I never had to think about salesforce or servicenow. I will highly recommend this one over the other help desk applications.

What problems are you solving with the product? What benefits have you realized?

I have used it for service management, ticket routing and basic help desk tickets. It has really helped me to manage my tickets in the queue. It has also helped me to manage my SLA