Blesta

What do you like best?

Only price but nothing works. Crap software with full of bugs

What do you dislike?

Whmcs vs Blesta

Recently we bought a two year old hosting company and we decided to transfer our website to new domain we bought.

The existing billing system is whmcs. We know whmcs is best billing software even though we decided to move over blesta because of lifetime license which whmcs do not offer.

However we are familiar with whmcs but not with blesta but upon check blesta revew found its 2nd top billing software after whmcs and surprised with pricing difference.

I was browsing through their website and found 30% off for switching from another billing software to blesta. The biggest mistake I did here is become greedy for 30% off and bought it instead of using trial version.

And the movie starts here:

- Very complex interface – It has taken a days to understand their interface and going thorugh their documentation.

- Poor customer service - As we are unable to import data due to error we have open ticket to blesta. It was taking one-two days for them for single response to ticket only by one person that is Paul. So you have to wait for next 24-48 hours or some times even few more days to get their response. It was just 3-4 days passed after I opened ticket and import was yet not started.

- Aggressive and delay support ticket response – I realised I did a mistake that I paid instead if using trial copy so I know I have to suffer with delayed support response. As import data was not started after 3-4 days I updated to ticket and ask to provide update on migration status. No response.

Again next day I updated ticket telling process is going too slow and no one is updating ticket.

Soon I got response from paul that complaining will not faster this migration process but they will move to next ticket for another client. I was shocked with behaviour by Paul and retreated buying blesta but keeping some patience I provided him required details to start import data. The next day I got update from Paul that the import data will be done by their developer and he will update once done. Then another next day I got update that data is imported.

- Blesta Full of Bugs – After the data get imported I can see only hosting packages and tickets are showing but did not found customer domain. Again I updated to ticket and I have to wait for a day or more to that their response. And now it was almost 7-8 days just passed away in import data process but still nothing worked to make the system live.

Next day I got response from Paul that import data is correct, I need to create separate pack for every domain extension (TLDs) which I had already done. But still won't show up clients domain.

Again I update that ticket telling that I have already done this correctly but still client domain wont showup. But not response to that ticket. There was another lots of issue on configuring order form for hosting and domains and even domain registration, transfer or I already have a domain option was not coming upon in order form of hosting service hence I have opened seprate ticket for each issue.

In some ticket I was getting a response by paul helping me to fix order form issue but never got response to import data ticket where clients domain are still missing and now it was more than 10 days passed away I yet my billing system was not live.

No refund and no License- Finally after spending my whole 10 days we decided to stick with whmcs and cancel this blesta license. I open up new ticket requesting them to provide refund that it did not worked for us and we have already spent 10 days in configuring blesta.

No response for 2 days. I updated other tickets asking for providing refund. Finally Paul responded and deny for refund and closed my all tickets.

Again I requested that I have tried my best to stick with blesta but did not worked so please provide me refund.

Finally I have opened paypal dispute. Thank god I have taken few screenshot tickets to provide in paypal dispute. But soon after opening paypal dispute they restricted my accont and I was unable to login to blesta account. So now no money and no license.

Even Basic Features missing in Blesta - I see some basic feature like cant few invoice only edit and download option in admin. Can no auto login to cpanel. Invoices are not linked to client service. So we cannot find invoice for perticual service paid by client like whmcs have.

Infact lots of basic features are not available in blesta.

I have uploaded all screnshot here as a proof

https://prnt.sc/vi3dw5 invoice screenshot

https://prnt.sc/vi3e7h login ban

https://prnt.sc/vi3eia ticket

https://prnt.sc/vi3exr ticket list

https://prnt.sc/vi3fe9 ticket no update

https://prnt.sc/vi3gfq

https://prnt.sc/vi3gre

Recommendations to others considering the product:

No

What problems are you solving with the product? What benefits have you realized?

No benfits. Stay away with this crap software.

https://prnt.sc/vi3dw5 invoice screenshot

https://prnt.sc/vi3e7h login ban

https://prnt.sc/vi3eia ticket

https://prnt.sc/vi3exr ticket list

https://prnt.sc/vi3fe9 ticket no update

https://prnt.sc/vi3gfq

https://prnt.sc/vi3gre