Blackbaud Attentive.ly

What do you like best?

Ease of automating actions, daily digest of social media interactions, super attentive customer support, user interface.

What do you dislike?

As a smaller organization, this just wasn't a great fit for us. Our audience is small enough that we found we didn't get much more mileage out of the Attentively tools than we did from simply monitoring our social notifications and statistics. We may have done a little better if we had most staff working with Attentively; as it was, there was only one staffer who used it.

Recommendations to others considering the product:

Establish clear goals about what you want from your social audience beforehand.

What problems are you solving with the product? What benefits have you realized?

Growing social media presence, finding cross over between social media audience and email list subscribers.