10 stars - not necessarily for the platform, but specifically for Bradey in the Support Department.
What do you like best?
I'm giving Back At You 10 stars, not necessarily for the platform, but specifically for Bradey in the support department.
Bradey in the support department has worked with me day and night to figure out workarounds in Back At You to align with what my company is hoping to accomplish. He thinks out of the box and has been reliable and responsive in working with me to help meet important deadlines.
As a RealtorВ® and Marketing Agency owner, I think Back At You offers so many great features such as the open house sign in, QR Code features, CRM capabilities, automated social media posting, postcards, email campaigns created at the agency level for agents to utilize, etc.
What do you dislike?
None of the features I mentioned above are 100% usable without experiencing some sort of glitch or actually work without some kind of issue.
About 9.9 times out of 10, the support requests I call or email in are sent to the development team and not ever followed up on again unless I call and ask the status.
I work for a billion-dollar real estate agency with tech-savvy agents, which, are probably not the typical Back At You demographic.
Presumably speaking, the support Back At You often receives is most likely forgot password requests - which explains the lack of attention to detail in the functionality working from beginning to end.
What problems are you solving with the product? What benefits have you realized?
I feel that the problems, *I* am personally solving with Back At You is actually *for* Back At You and bringing glitches and issues to their Dev team's attention.