We use comprehend to identify what language a text is
What do you like best?
It works really good to identify what language a text is and it have a high accuracy and we use this for ticket updates from customers from around the world. We have agents with native languages that states that amazon comprehend classification of the languages have a high accuracy
What do you dislike?
I have not seen anything on the downside as we only use it for identify text language
Recommendations to others considering the product:
It works really good to identify what language a text have, short or long text.
What problems are you solving with the product? What benefits have you realized?
We identify the first update from a customer in a ticket to set the language on the ticket to be used for translate all updates based on that