Alfred AI aims to transform humans into super-humans by strengthening their abilities.
It’s able to process text and audio specialized in CX in three languages. Spanish, Portuguese and English in which slang and other natural ways of language can be used. By implementing an innovative Machine Learning it understands and answers in a very friendly manner.
Alfred AI is not just a bot is also a virtual agent able to respond chats, mails, tweets. FB, Instagram, WhatsApp and a phone call. It integrates with CRMs (Oracle Rightnow, Salesforce, Avaya) and other virtual agents such as Alexa or Siri but not limited to.
One of the main difference with competitors is the fact that it only charges whenever a correct answer confirmed by the user is given. If a user states that the answer was not useful or it never answers then it won be charged.
Alfred AI is different, is a CX specialist with empathy as main characteristic together with a high level of understanding.
MarГa Laura G.
Advanced user of Alfred AI
★★★★★
Alfred serving Chat / FB MSN for financial Services
What do you like best?
The high accuracy in complex languages such as Spanish and Portuguese. It was super easy to implement because they take care of setting up intends, answers and dialogs in general. They also offer an omni-channel platform so Alfred AI can operate with all communication channels such as Mail / Chat / FB / Whatsapp / Twitter / Instagram and Voice!
What do you dislike?
I have no dislikes, great support team and always reachable. It has no down time.
Recommendations to others considering the product:
Alfred AI was very easy and quick to setup. It has been used for more than 2 years by now with high level of accuracy in Spanish solving on its own more than 30% of the chats / FB MSN / Whatsapp.
What problems are you solving with the product? What benefits have you realized?
Alfred AI helps us to solve basic questions most of users have saving humans for complex questions. We are attending three-times more users with same amount of employees.
We are replying most frequent questions with this solution.
Review source: G2.com
