Images
Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. Amazon Comprehend identifies the language of the text; extracts key phrases, places, people, brands, or events; understands how positive or negative the text is; and automatically organizes a collection of text files by topic.
Customer Reviews
Administrator in Retail
Advanced user of Amazon ComprehendIt works really good to identify what language a text is and it have a high accuracy and we use this for ticket updates from customers from around the world. We have agents with native languages that states that amazon comprehend classification of the languages have a high accuracy
I have not seen anything on the downside as we only use it for identify text language
It works really good to identify what language a text have, short or long text.
We identify the first update from a customer in a ticket to set the language on the ticket to be used for translate all updates based on that
