Semantria is a flexible cloud-based text analytics and natural language processing API that adds Sentiment Analysis, Entity Recognition, Categorization, Theme Analysis, Intention Detection
and Summarization capabilities to your enterprise business intelligence infrastructure or to your own data analytics product.
Customer Reviews
Administrator in Retail
Advanced user of SemantriaI evaluated seven sentiment vendors, and found Semantria to be the best at scoring sentiment. This was for retail. In addition, I like that you can adjust the phrases to score the sentiment more positive or negative. Some phrases are clearly negative for some industries. The word "honor" for example may be deemed a positive word, but for retail, it's often in a negative context. With this engine, you can push this phrase along with another words that are within X proximity to be more negative. For example, "honor your price matching!" Or , "honor your agreements!", is often customers complaining in retail and you can polarize that to be more negative. I think their sentiment scoring is more accurate than their competitors.
The phrase/entity engine needs to be built out more.
We are able to get to customer complaints quickly and service those customers first.
