CW1 is my favorite operational system for freight forwarding!
What do you like best?
I've worked in different freight forwarders for the past 13 years and Cargo Wise One has been my favorite operation system. It's very complete and requires a lot of updates, but when you and your team utilizes most of its thousand features, it's very easy to cover any person during vacation or unexpected sick day for example.
What do you dislike?
After 5 years working on it, with all the updates, it's still hard not showing up in some data quality reports sometimes. I think I have learned everything that need to be 100% and then data quality team sends a report where something is missing.
What problems are you solving with the product? What benefits have you realized?
I handle export, so when the overseas team also updates it, I can easily check if cargo has been cleared and delivered, for example, for a DAP or DDP shipment.
It's easy to check and approve an overseas invoice or credit note.
It's easy and fast to check shipments status when we get an unexpected call from customer asking about it.
eDocs is also one of my favorites things in CW1 to find very fast some information I need without having to search in my email chains, etc
