ReCharge

What do you like best?

Love the ability to swap subscriptions, edit the renewal dates and skip renewals if the customer wants it.

It is easy to see the transaction history and what actions were taken by the customer and what actions were taken by the store admin.

We can view data by orders, within which you can view those that are processed, upcoming, upcoming pre-paid orders, charge errors and pre-paid errors.

I primarily view data by clicking on the customers tab, where I can search for my customer by name or email to access their subscriptions easily.

Once I have found my customer, our view defaults to the Subscriptions view where see a recap of all of their subscriptions, including active, canceled and expired.

There is an option to select Actions, which includes Edit, Swap, Cancel, Move and Delete.

I often use this for canceling recurring subscriptions but under edit, I can change the product variant, change the next charge date, change the product quantity, change the delivery schedule, update the recurring price (very helpful when the user forgets to apply a discount code!), update the payment information, edit the shipping address (we do not use this, as we use another plug-in to with a custom form to manage delivery instead), swap, or cancel - most of which I can also access from clicking Actions as stated above.

Other options I have access to when selecting my customer from search are the the delivery schedule, where I can se upcoming renewals and skip or edit them; billing information and purchase history.

What do you dislike?

One of the issues I have encountered is that we offer 4, 6 and 8 week subscription options. While that data transfers to our systems that produce the subscription items, no matter what is chosen, the subscription always wants to charge for the full 8 weeks, which takes a lot of time to audit, as we have a large number of subscribers.

When accessing items such as delivery schedule, there seems to be no clear way to go back, other than the back button on the browser.

Recommendations to others considering the product:

I would keep a close watch on recurring charges when you are using variants. We have tried to get it sorted but still see customers being overcharged for a full 8 weeks when they have chosen a 4 or 6 week subscription.

Don't be shy to reach out to their customer support - they are kind and always willing to work with you and will follow up if they have not heard back from you (this happened to me when their response went to the spam folder).

Be sure to really pay attention to all of the features they have available and use them!

As I stated earlier in my review, I have found that searching by Customer works best for me but there are also other ways you can manage in there, such as products and reviewing analytics.

An absolute must is to bookmark the status page - if something is not working correctly, you can check quickly and easily to see if there is an outage at all or if any portion of the system is down. You can even subscribe to updates to be notified when there is a system problem.

I also highly recommend going in to the help center, where you can search or select from different categories to learn more. You can choose to select one of the links under the quick links at the top labeled getting started or any of the following:

-Installation and Getting Started

-Migrations

-Subscriptions

-Customers

Payments and Checkout

-Orders

-Other Settings

-Third Party Integrations and Advanced Customization

-Analytics and Reporting

-Account and Billing

-BigCommerce

-Shopify Checkout - Unified

Back in ReCharge, also be sure to check out all of the capabilities and options under the wrench icon at the top right of the page.

What problems are you solving with the product? What benefits have you realized?

We can manage subscription items rather easily and can Swap subscriptions when a customer wants to change the item completely or just a variant selection of the item.