Another stock photo website with some unique but useless features and poor support
What do you like best?
- Long trial period.
- It was interesting to find out about their unique features that I didn't find on any other website, and that is their promoted personal assistant or search assistant that helps you find the material you need according to your description that you send. They should reply within 24 hrs I think. I don't understand the need for this service as there are keywords for that. So basically it means describing what you need and waiting for another day for someone to search for you.
What do you dislike?
- Poor customer support. Only polite until trial period is over and also after a bad review.
- Irrelevant search results (need to improve on the search engine).
- Lack of very artistic photos at least within my search results.
Recommendations to others considering the product:
Ask for longer trial period if you can't decide, but be aware that their politeness might end if you encounter problems like me. For some reason my subscription wasn't cancelled and when they charged me, I immediately asked to cancel and refund. Guess what - answer was no no no. They think that forcing me to pay for a service I am not going to use is a good idea for the business...
Eventually after contacting the head of customer service I have received a refund to show their good will.
At first I thought I was the only one to not be able to cancel subscription correctly and maybe it was my mistake. When I read other reviews with exact same story (cancelled online, but charged anyway, claiming that we didn't cancel at all) it seems that this is also their business model. Sad.
What problems are you solving with the product? What benefits have you realized?
We use stock photos in our company and find quite many options to choose from. But chose Envato Elements.
