QAComplete

What do you like best?

Reasonably intuitive, decent API. Performance and reliability are improved over a couple of years ago. Tech support is pretty decent.

What do you dislike?

Reporting menu is completely useless--nobody in my office uses the reporting feature for anything. You can do full text searches, but you can't create a search filter without saving it. Most people in my office don't use the test runner. Performance for SAAS is no better than adequate. Web GUI can be frustrating to use, with those stupid narrow scroll bars that you can't see and which require extremely precise mouse movements. Starting recently, the website session timeout is too @#%!! short. Project/user setup is overly complicated, must be done by someone who's reasonably computer savvy.

What problems are you solving with the product? What benefits have you realized?

Management bought QAComplete because it was cheaper than HP ALM, and they made it the company standard for all QA groups.