BrandsEye is a leading social media and customer insights business. Using a unique combination of crowd-sourcing and AI, BrandsEye filters the noise of unstructured social media feedback for the conversation that’s high risk, high value or urgent.
BrandsEye’s Customer Service solution mitigates risk and improves retention and acquisition rates. Using a proprietary prioritisation method your team can rapidly respond to your most important customer interactions on social media.
BrandsEye’s CX solution delivers actionable insights to improve the customer journey. Our Crowd of human contributors accurately verify sentiment, uncover the specific conversation themes, and identify where pain points occur in the customer journey.
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