BrandsEye

BrandsEye helps organizations increase revenue, optimize expenditure, and mitigate risk by understanding customers experience. Our combination of crowd-sourcing and AI enables us to turn unstructured customer feedback into actionable intelligence with unparalleled accuracy. Unlike other listening tools, BrandsEye's Crowd of human contributors can identify the specific issues driving public customer sentiment, enabling strategic and operational actions.

Languages supported: Arabic, German, English, French, Portuguese, Spanish, Swahili

9.2/10 (Expert Score) ★★★★★
Product is rated as #39 in category Social Media Analytics Software
Ease of use
7.9
Support
9.4
Ease of Setup
8.8

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BrandsEye is a leading social media and customer insights business. Using a unique combination of crowd-sourcing and AI, BrandsEye filters the noise of unstructured social media feedback for the conversation that’s high risk, high value or urgent.

BrandsEye’s Customer Service solution mitigates risk and improves retention and acquisition rates. Using a proprietary prioritisation method your team can rapidly respond to your most important customer interactions on social media.

BrandsEye’s CX solution delivers actionable insights to improve the customer journey. Our Crowd of human contributors accurately verify sentiment, uncover the specific conversation themes, and identify where pain points occur in the customer journey.

www.brandseye.com

BrandsEye
BrandsEye

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Customer Reviews

BrandsEye Reviews

Administrator in International Affairs

Advanced user of BrandsEye
★★★★★
Highest quality human-verified, accurate data backed up by a superbly responsive support team.

What do you like best?

Most helpful is that we can launch new data collections almost instantly, tailored exactly to our specifications, from a broad spectrum of public data sources. The addition of BrandsEye's crowd verification for sentiment, theme and other classifications categories means we can get deeper insight with a greater level of confidence than from offerings. All this is backed up by an extremely responsive support and development team which works closely with us to ensure the data meets our analytic requirements.

What do you dislike?

There are no downsides which come to mind.

Recommendations to others considering the product:

Quality data is not free, therefore if quality is a primary consideration, BrandsEye is the logical choice.

What problems are you solving with the product? What benefits have you realized?

We gain granular insight into the most pressing socioeconomic issues on behalf of our customers. The benefit of working with BrandsEye is that the underlying data we employ in our insights carries a high degree of confidence and trust. We are also able to surge and stand up at a moment's notice new collections of high quality data in order to respond to crises.

Review source: G2.com

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