eGain Social™ is a one-of-a-kind product for social media management embedded with the capabilities of social customer service, knowledge harvesting and single-sourced social publishing, and reputation management.
Customer Reviews
Daniela A.
Advanced user of eGain SocialI like this application because it allows the brand to be humanized by giving it a presence in social networks and that our clients can interact as they do with a friend, I like Egain because it allows to establish a control panel of all the social networks of a brand in a same platform, this allows a client to be attended immediately and receive a timely response according to the origin of your question. Egain also has an artificial intelligence system that helps and keeps the client pending, always giving him options and answering frequently asked questions.
I have noticed a certain deficiency in terms of artificial intelligence, although carefully configured, you can incorrectly interpret a question and give an incorrect answer, I think it is necessary to adjust some details before allowing the chatbot to interact independently with the client.
I highly recommend Egain, I believe that Egain will take the relationship that your company has with your client to the next level, they will no longer see you as a simple brand but as an ally and that is invaluable.
The benefits that we have received working with egain are incalculable, it has allowed our brand to have a presence in social networks and humanize our brand so much that people can feel that they are talking with a friend, thanks to its monitoring it allows us to know what our company wants. potential client and we can reach your emotional space more. In general terms egain makes us better.
