It was the best, and still should be, but buggy and poor customer support lately
What do you like best?
The product is exceptionally well designed and works on all of my devices. I'm able to store a lot more than passwords too. Secure notes, payment information, license and SS cards. It's super useful and the overall design of the product is better than any of the competitor I've tried. And I have total confidence in the security of my information.
What do you dislike?
About 6 months ago the service started degrading. Features don't work as well as they used to. Often the Chrome extension doesn't fill in fields or fills in the wrong information or just doesn't work at all. It's very frustrating. At least 5 times per day I have to manually lookup passwords which takes vital time away from my day. But the biggest issue is their customer support. It's really bad. When I submit a ticket, it takes at least 3 or 4 back-and-forth messages with the agent just to get them to stop sending me canned responses that don't actually address my question. I'm extremely detailed when writing my support tickets, its very clear what I'm asking, but they rarely answer it directly. And then finally after numerous emails and re-assignment of team members I get the standard line "thanks for the feedback, we'll let the team know". Then nothing. The last 5 support tickets I submitted were simply not resolved and no explanation of when they might be. This includes a ticket regarding passwords for Google sites not working for over 9 months. Huh, 9 months. Google passwords? Probably the most common of any passwords kept in Dashlane by any user? And they can't resolve it or even attempt to resolve it in 9 months? Terrible.
For years I was literally the biggest fan. I've convinced no less than 20 people to start using Dashlane and now I'm extremely disappointed to the point of leaving.
What problems are you solving with the product? What benefits have you realized?
Two main things: secure storage of passwords and easy access to passwords. They ace the first problem, but are not delivering like they used to on the second problem. I have learned a lot about password security, password complexity and general productivity through the use of the product which has been invaluable. I just wish they would fix some of the issues.
