Electric

Electric is the world's first all-in-one IT support solution for small and midsize offices delivered in real-time. Through a chat interface, personalized service and flat-rate pricing we keep your email, computers, Wi-Fi and software running smoothly at a fraction of the cost and headaches normally experienced with traditional managed service providers.

Languages supported: English

7.8/10 (Expert Score) ★★★★★
Product is rated as #15 in category DNS Security Software
Ease of use
8.4
Support
7.2
Ease of Setup
9.4

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Comprehensive, automated IT services via AI – designed for small to midsized business. Providing real-time IT support to 20,000 users and centralized IT management to over 300 customers, Electric offers companies a 70% reduction in IT spend and standardized security across devices, apps, and networks, whether you’re on-site or remote.

Electric
Electric

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Customer Reviews

Electric Reviews

Administrator in Staffing and Recruiting

Advanced user of Electric
★★★★★
They keep getting better!!!

What do you like best?

They continue to get better day by day!!!

What do you dislike?

Establishing protocols for overall business needs. Often times we need to provide additional support beyond what a technician may provide. Some users feel that Electric lacks in providing detailed solutions or follow through. Our business needs are rather unique so often times a "scripted" answer is not necessarily the correct solution. Also some issues could be resolved fasted if users had the ability to speak rather than chat.

What problems are you solving with the product? What benefits have you realized?

Currently, we utilize Electric for Level I &II Support along with Inventory Management. When providing detailed issues they are great in providing solutions. Slack also enable us to communicate effectively for our end users. When an issue arises the team acts quickly to ensure that the problem is resolved. Our assigned representative also meets with us weekly to gather feedback, provide business improvements, and assists with the overall strategy to best improve our relationship. They are constantly looking for better ways to improve service.

They are indeed committed to making improvements and bringing about effective change.

Review source: G2.com

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