A totally customizable tool for IT management,statistics and knowledge database.
What do you like best?
- open source, any one can run and customize.
- one stop solution to manage administrative and financial tasks.
- plugins can help customizing to a great extent.
- control and track the hardware / software incidents
- excellent visual implementation
- improve the experience as much as user level as administrator.
- allows to have a control of the tickets and to give solution for the priority of the same besides generating reports
- easy enough to use and does the job
- modern style best web interface
- it is a versatile tool along with ease of use
- Open Source and you can modify the code.
- commutity
- allows to have a control of the tickets and to give solution for the priority of the same besides generating reports
- possible to associate the mail to create the ticket automatically
- possible to take to the follow-up of projects
- all the data available (incidents per month, time of resolution of incidents, delay of the service, etc)
What do you dislike?
- based on php makes me unsure if its as good as those tools based on other new technologies
- takes time for learning but that maybe the case other tool as well
- Lightweight Directory Access Protocol integration may not be stable
- can't use with postgres
- Not Being able to define our own hardware.
Recommendations to others considering the product:
GLPi can be your go to option if you intend to deal in Servicedesk and Inventory.
It is an open source option where you can set different entities, rules, SLA. You can manage the IT inventory.
What problems are you solving with the product? What benefits have you realized?
- management (Equipment status booking,Contracts and Documents,applications for assistance of all types)
- knowledge database
- reports
- IT assent management
- plugins
- projects statistics.
