TDXEnterprise

What do you like best?

TDX allows me and my co-workers to create tickets, tag needed users, and update the process without issues.

What do you dislike?

TDX seems sluggish sometimes, especially when submitting a ticket

Recommendations to others considering the product:

I have plenty of great experiences with TDX, most notably with the ticket creation system itself. I was not hired into my company until after TDX was implemented, so I am not so sure on how the ease of setup was. Along with this, it allows us to easily communicate with users on their issues, and helps us resolve issues in a much more hasty manner.

What problems are you solving with the product? What benefits have you realized?

We work at a University and support all the classrooms on campus, and TDX allows users, such as professors, to submit tickets without problem and allows us to update them quickly