FindTuner

FindTuner creates engaging search experiences that convert shoppers into buyers. FindTuner shows shoppers the products they want to buy, continually improves shopper experience with machine learning, responds to shopper behavior and trends, and removes barriers to superior search. FindTuner works with any site powered by Apache Solr including prebuilt integration with SAP Commerce Cloud.

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8.6/10 (Expert Score) ★★★★★
Product is rated as #19 in category E-Commerce Search Software
Ease of use
Support
Ease of Setup

FindTuner creates engaging search experiences that convert shoppers into buyers. FindTuner shows shoppers the products they want to buy, continually improves shopper experience with machine learning, responds to shopper behavior and trends, and removes barriers to superior search. FindTuner works with any site powered by Apache Solr including prebuilt integration with SAP Commerce Cloud.

Search Merchandising
Digital merchants strive to meet the demands of today’s online shoppers with superior search, effective category pages and targeted promotions. Whether you want to boost a few products, precisely position products in the most valuable positions, curate the perfect search experience for a marketing campaign or target segments to maximize conversion, FindTuner has all the tools to make you successful.

Automated Relevancy
Delivering great search does not have to be weighed down by manual effort and long deployment cycles. FindTuner’s AutoTune feature automatically tunes relevancy by learning from shopper’s behavior, purchase history and buying patterns and continuously delivers the best results with no manual effort. While FindTuner is learning from all your data, rest assured you have the control to use revenue or sales rank to ensure your best products are always in view.

Shopper Experience
The most successful digital merchants provide exceptional shopper experiences that capture and retain customers. FindTuner provides the power and control to help you do the same. Synchronize merchandising and marketing strategies in real time. Highlight and elevate contextually relevant facets and navigation elements. Provide meaningful marketing messages to raise awareness of important products, brands and offers

With FindTuner online retailers of all sizes are empowered to:

– Ensure perfect visibility of products and brands.
– Provide consistently great seach results without manual effort.
– Empower merchandisers with superior relevancy control.
– Meet conversion objectives by leveraging machine learning and precise merchandising capabilities.
– Instantly deploy marketing and merchandising campaigns, A/B tests, and more.

FindTuner
FindTuner

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Customer Reviews

FindTuner Reviews

Steve W.

Advanced user of FindTuner
★★★★★
A Valuable Search Tool with Great Support

What do you like best?

I like that Innovent Solutions is a small company and they seem better able to respond to customer wishes, requests, and pleas for help. They have taken the time to get to know us, our needs, and (to some extent) our data. When we give suggestions to make something easier for us to use the FindTuner product, they seem to give it careful consideration, and often respond that it is either already planned for an upcoming release or they will try to get it into an upcoming release.

When we end up having a critical problem (consumer-facing production outage), they are quick to respond, and help us fix our data (if our data is the problem) or develop and quickly release a hotfix (if it is a problem in FindTuner or if they can provide a way to us avoid encountering the problem).

The folks with whom we deal are always respectful, friendly, and ready to help.

What do you dislike?

Perhaps because of the size of Innovent Solutions, or because of what I presume to be a limited customer base for FindTuner, there are times when we get a release, then quickly find out that something in the new release doesn't work with our data or processes, so that it is not ready for us to use in a Production environment. Sometimes we find that we are helping test a release that we would have hoped to solid, with all the kinks worked out, before we got it (as an official release). Having said that, they are always great about working through any issues that come up.

What problems are you solving with the product? What benefits have you realized?

We use FindTuner to promote products, deliver banners, redirect requests, extend customer request via drill-down, reorder facet fields and values, pass along our request for "did you mean?" (for null results). It has been a great help in making it easier for search administrators and merchandisers to customize our search experience.

Review source: G2.com

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