A great analysis and automation service.
What do you like best?
As we always say in our company, the opinion of the clients is what makes us grow and for this FullStory gives us the experience of collecting all the information and allows us to take a look at the experience of our clients from their point of view users.
What do you dislike?
It is not as affordable unlike other software, but it still offers a free trial. On the other hand, our work team noticed that it has problems in terms of its infrastructure since it tends to be very slow at times, especially if you have more than two applications open.
Recommendations to others considering the product:
We invite those companies related to us to give FullStory a try as it provides built-in analysis trends that are quite useful for customer service. In addition to helping to obtain qualitative and quantitative observations about customer behavior necessary to solve potential problems regarding their interactions.
In addition, the tools are simple so it can be configured in a simple way. I am happy because it has worked perfectly for us and providing very complete automation solutions for the service.
What problems are you solving with the product? What benefits have you realized?
Our company still lacks some improvements, but thanks to the support of FullStory, the opinions and interactions of our clients serve as the basis for improving various areas that require it, guiding us through the flow of users. In the same way, we have been obtaining information through segmentation in conjunction with A / B tests in order to develop our portal with the best interactions.
