What do you like best?
I like that Kount gives many features to check on a customer's history with chargebacks, as well as allowing you to decline a customer based on many different factors. The scores are very useful to determine if a customer is "borderline" and allow me to fraud check my orders properly.
What do you dislike?
I dislike that Kount does not give a way for a consumer to mark a market segment or a specific customer as not being automatically acceptable. Many different government clients and medical customers are automatically flagged with a low Omniscore, so this a bit of a waste of time having to go through those customers, where everything else matches up just fine, it is just the market segment that flags them. i also do not like that the website automatically logs me out after 10 minutes of inactivity. In my role, I bounce from many different systems, and this is a feature that hampers my work speed just a bit.
Recommendations to others considering the product:
I definitely recommend that companies use Kount in order to help their bottom line. It is a very useful site to help track down fraud and alleviate having to worry about chargebacks. It allows us to be able to look at pattern trends with our products, and allows us to see what fraudsters target.
What problems are you solving with the product? What benefits have you realized?
With Kount, we have cut down on our chargebacks by a lot. The main benefit is that it has allowed our company to save on those orders that we would not catch as fraud in the past, and it allows us to flag repeat offenders to automatically review those orders.
